As a family-owned business, Seafood Merchants knows the importance of providing first rate customer service. In our experience, quality customer service is a direct by-product of effective communication. Step through the photo presentation below to find out how an order is received, packed and delivered.
When we receive a shipment, our receiving staff springs into action. Fish are checked for proper temperature, weight, gill color, firmness of flesh, odor, and clearness of eyes. Discrepancies in any of these categories are cause for rejection. Because of our exacting standards, our vendors have learned to only send the best of their catch to Seafood Merchants. In this photo, Pablo Ocampo examines the gills on a farmed striped bass.
Every item that is received by Seafood Merchants goes through the same rigorous process before it is deemed acceptable. Here a shipment of mahi-mahi is temperature checked by Pablo Ocampo.
Cutters at Work
The sun hasn’t risen yet, but the Seafood Merchants cutting crew are hard at work.
The final stage of the journey. Here driver Leonel Chino hands off an order of fresh seafood to Chef Mychael Bonner.